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Terms and conditions
1. Scope
The following T&Cs apply to all orders placed via our online shop.

2. Contractual partner, formation of contract
The purchase contract is concluded with CASISOFT MindWare GmbH.

The display of products within the online shop constitutes a binding offer on our part to enter into a contract vis-à-vis the items. You may place our products in your basket without obligation and amend your entries at any time prior to submitting a binding order by using the correction facilities that are provided for this purpose and explained during the ordering process. The contract is formed by clicking on the order button which indicates your acceptance of our offer concerning the goods contained in your basket. Once you have sent your order you will immediately receive a confirmation via e-mail.

3. Contract language, saving of the contract text
The languages available for concluding the contract are German and English.
We save the text of the contract and forward the order data and our T&Cs to you by e-mail. The text of the contract cannot be accessed via the internet for security reasons.

4. Delivery conditions
Delivery costs are added to the product prices as displayed. Delivery charges are explained within individual product offers and on the page "Shipping Information".

You are entitled to collect your order from Modellbahnshop-Lippe, Marie-Curie-Straße 1 , 32760 Detmold, Deutschland during the following hours of business: Please use the shipping option "pick-up" during your purchase. The opening hours of our shop you will find >here<.

5. Payment
The following payment methods are basically available in our online shop:

Advance payment
If you select advance payment we provide you with our bank details in a separate e-mail and deliver the goods on receipt of funds.

Credit Card
With the submission of the order, you are sending us your credit card details at the same time.
After your identification as the legal cardholder, directly after the contract conclusion, we will ask your credit card company to initiate the payment transaction. The payment transaction is automatically carried out by the credit card company and charged to your card.

PayPal
During the ordering process you will be forwarded to PayPal's online website. To pay the invoice amount via PayPal, you must be registered there or register first, identify yourself with your access data and confirm the payment instructions to us. After submitting your order in the shop we instruct PayPal to initiate the payment transaction.
Directly afterwards, the payment transaction is carried out automatically by PayPal. You will receive additional information during the ordering process.

Purchasing on account and financing by Klarna
In collaboration with Klarna AB (www.klarna.de), Sveavägen 46, Stockholm, Sweden, we can offer you the payment options of purchasing on account and payment by instalments. Please note that Klarna accounts and Klarna payment by instalments are only available for consumers and that payment has to be made to Klarna.

Klarna payment by instalments
Using the financing service from Klarna, you can pay for your shopping in flexible monthly instalments of at least 1/24 of the total amount (at minimum, however, 6.95 euros). You can find further information on Klarna payment by instalments including the General Terms and Conditions and Standard European Consumer Credit Information here: https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/account

Klarna account
By purchasing on account with Klarna, you receive the goods first and then always have a payment term of 14 days. The full GTCs for purchasing on account are available here: https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/account.
Purchase on account via Klarna
In cooperation with Klarna AB (www.klarna.de), Sveavägen 46, Stockholm, Sweden, we offer you purchase on account as a payment option. Please note that Klarna invoice is only available to consumers and that payment must be made to Klarna. When buying on account with Klarna you always receive the goods first and you always have a period of 14 days for payment. The complete terms and conditions for the purchase on account can be found here: https://cdn.klarna.com/1.0/shared/content/legal/terms/EID/de_de/invoice?fee=0.
Cash payment on collection
You pay the invoice amount in cash on collection.

6. Retention of title
The goods shall remain our property until full payment is made.

7. Damage during delivery
If the goods are delivered with obvious damage caused during delivery, please report the defect to the carrier and notify us without delay. Failure to make a complaint or to make contact does not in any way affect your legal rights or the enforcement of such rights, notably your warranty rights. However, in doing so you help us to assert our own claims against the carrier or transport insurer.

8. Warranty and guarantees
We are under a legal duty to supply products that are in conformity with this contract. For consumers, statutory warranty rights governed by the law of the country where the consumer has his habitual residence apply. Information on any additional guarantees and their precise conditions that may apply can be found next to the product and on specific information pages in the shop, if applicable.

Customer service: You can contact our customer service for questions and complaints by e-mail at "kundenservice@mail.modellbahnshop-lippe.com" .

9. Liability
We shall in any case be liable without limitation for claims due to damages that have been caused by us, our legal representatives or legal agents for injury to life, limb or health for deliberate or grossly negligent breach of duty for guarantee commitments, where agreed towards consumer. Except these cases, our civil law liability is limited to the foreseeable and direct damages at the time of contract conclusion.

10. Code of conduct
We have submitted to the following codes of conduct:
Trusted Shops Qualitätskriterien: http://www.trustedshops.com/tsdocument/ TS_QUALITY_CRITERIA_en.pdf

11. Online dispute resolution
The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at https://ec.europa.eu/consumers/odr/. We are ready to participate in extra-judicial dispute settlement proceedings before a consumer dispute resolution body. The competent body in this matter is: Allgemeine Verbraucherschlichtungsstelle des Zentrums für Schlichtung e.V., Straßburger Straße 8, 77694 Kehl am Rhein, Germany www.verbraucher-schlichter.de.



Instructions on cancellation

Right to cancel
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired. The withdrawal should be sent to:

CASISOFT MindWare GmbH
c/o modellbahn-shop lippe
Leonardo-Da-Vinci-Weg 6-8
D-32760 Detmold
Germany

E-Mail: kundenservice@mail.modellbahnshop-lippe.com

You may use the attached model cancellation form below, but it is not obligatory.

Model cancellation form
(If you want to cancel the contract, please fill out the form below and send it back to us)

– To CASISOFT MindWare GmbH, Leonardo-da-Vinci-Weg 6-8 , 32760 Detmold, kundenservice@mail.modellbahnshop-lippe.com, Deutschland, Fax: 05231-9807120

– I / We[*] hereby give notice that I /We[*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service[*]

– Ordered on [*] / received on [*]

– Name of consumer(s)

– Address of consumer(s)

– Signature of consumer(s) (only if this for is notified on paper)

– Date

[*] Delete as appropriate

Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

End of the right of withdrawal notice

11. Data Protection

11.1 Personal data
You are welcome to visit our site without giving any personal data. We only store access data without any personal details, such as the name of the Internet service provider, the sites from which you visit us or the names of the files accessed. This data is evaluated for the sole purpose of improving our offers and is not personally identifiable. Personal data is only collected if given voluntarily within the scope of your ordering of goods, when you open a customer account or register for our Newsletter. Unless you have given your express consent, we only use the data you have given us for the purpose of fulfilling and processing your order. Unless you have given your express consent for the further use of your data, such data will be blocked for further use once the contract has been completely processed and complete settlement of the purchase price has been made and it will be erased on expiry of the time limits prescribed by fiscal and commercial law. On registration for the Newsletter you give your consent for your name (optional) and email address to be used for our own advertising purposes until such time as you cancel the Newsletter.

11.2 Disclosure of personal data, credit assessment
Should it be required for the delivery of the goods, your data will be disclosed to the forwarder commissioned with the delivery. For the purpose of processing payments, we give your payment record to the bank commissioned with the payment. Should it be necessary and in order to protect our legitimate interests in the event that advanced performance is required on our part, we request credit information from the SCHUFA Holding AG (credit investigation agency), Kormoranweg 5, 65201 Wiesbaden. Your legitimate interests will be taken into consideration in accordance with the legal requirements.

This will not be disclosed to third parties.

11.3 Use of cookies
In this shop, information pertaining to the content of your shopping cart is stored in cookies that can be called up during future visits. If you register with us or wish to place an order, we require your customer data. The data stored in a cookie saves you the trouble of filling in the forms. The cookies created have a lifetime of six months. Furthermore, you can use your browser program to manage the acceptance of cookies and if necessary to block them.

11.4 Data security
Your personal data is transferred via the Internet in coded form using SSL (128 Bit). We use technical and organisational measures to secure our website against loss, destruction, access, modification or disclosure of your data by unauthorised persons. Access to your customer account is only possible after your personal password has been entered. You should treat your access information confidentially and should close the browser window when you have finished communicating with us, especially of you share the computer with others.

11.5 Right of access to personal data
In accordance with the Federal Data Protection Act you have a right, that is free of charge, to access your stored data and where applicable the right to the correction, blocking or erasure of this data.

11.6 Retraction of consent
Where applicable you have expressly given your consent to the following in the course of placing the order. We would like to point out that you can withdraw your consent at any time with effect for the future.

11.7 Opening of a customer account
I consent, on opening a customer account, to basic data (name, address, email, telephone number, and with separate consent my bank details) and usage data (user name, password) being stored in a customer database. This will allow me to log on and place an order using my user name and password without having to enter my data again when purchasing articles in future. I can retract this consent at any time with effect for the future by having my customer account erased by the Support.

11.8 Consent to email advertising
All customer data is stored and processed by us in accordance with the Federal Data Protection Act (BDSG) and the Tele Services Data Protection Act (TDDSG).

If you register for the Newsletter, we store your email address for the purpose of advertising and market research until such time as you cancel the Newsletter.

11.9 Questions
For questions concerning the collection, processing or use of your personal data, the disclosure, correction, blocking or erasing of data and the retraction of consent please contact us at:

CASISOFT MindWare GmbH
modellbahnshop-lippe.com
Leonardo-Da-Vinci-Weg 6-8
32760 Detmold
Germany
Tel: 05231 9807-123
Fax: 05231 9807-136
E-Mail: kundenservice@mail.modellbahnshop-lippe.com

12. Jurisdiction and applicable law

12.1 Detmold, or any other place of jurisdiction or our choice, is the place of jurisdiction for all disputes arising from these General Terms and Conditions and any business transactions agreed within their scope, in as far as the customer is a businessman in the sense of the German Commercial Code (HGB) or a public body.

12.2 Contracts concluded with the inclusion of these General Terms and Conditions are subject to the law of the Federal Republic of Germany, the application of the UN Convention on the International Sale of Goods (CISG) is excluded. In the case of agreements concluded for a purpose that cannot be regarded as being the trade or profession of the beneficiary of the contract (consumer), this legal choice is only applicable in as far as it does not result in depriving the consumer of the protection afforded to him/her by the mandatory rules of the law of the country in which he/she has his/her habitual residence.

13. Final provisions
Should one or more of the provisions of these General Terms and Conditions of Trade be or become invalid, this shall in no way affect the validity of the General Terms and Conditions of Trade as a whole.