FAQ

How are pre-orders / reservations handled ?

Pre-orders are non-binding for you and do not oblige us to supply. They don't represent a contract for any of the two parties.

When the pre-ordered article is delivered by the manufacturer, you'll get a email message from our system. In this email you'll find a link for the current order. Here you choose also your favourite payment method. The pre-ordered article is reserved for you for 3 days. If you do not order the article while this time we'll sell the article in our shop.

The pre-order does not constitute a binding purchase contract. We always endeavor to deliver all pre-orders. However, since the manufacturer may under-deliver, we cannot guarantee this.

Where to find novelties ?

Novelties are normally listed in the article overview.

Novelties announced by the manufacturers for which we have only CAD drafts or example photos are not released in our shop before we have photos in good quality.Usually it takes a long time until the article is introduced into the marked by the manufacturer. It is our target to describe and show novelties as detailed as possible - sometimes this may take some more time.

Therefore it can take a few days until the novelties are catalogued. We kindly ask for your understanding. As one of the biggest Model Railroad retailers we have normally all novelties ordered in sufficient amounts.

How to process complaints ?

If you have complaints, please write an email to kundenservice@mail.modellbahnshop-lippe.com or call our Hotline +49 5231 9807123.

Do not send a faulty article at your own charge or not free, please always contact us before. If possible, we will send you a link where you can download a DHL-Freeway-Card for free of charge return.

We can offer DHL-Freeway-Cards for the following countries:
Belgium, Germany, Denmark, Estonia, France, Great Britain, Ireland, Italy, Luxembourg, Netherlands, Austria, Romania, Sweden, Slovenia, Slovakia, Spain, Czech Republic.

If you don't have the possibility to print the DHL-Freeway-Card, please ask us for getting the DHL-Freeway-Card by letter post.

If the article is in stock, you will get an In-Advanced replacement. If the article is not in stock, we will order the article immediately at the manufacturer.

Of course you have the right of purchase cancellation.

Purchase cancellation ?

If you are not satisfied with an article, you have the right of purchase cancellation.

But, in the event of a withdrawal/cancellation of purchase, the goods must be returned at your own expense, outside Germany.
A free DPD return-label can be offered for Germany only in this case.

If you don't have the possibility to print the return-label, please ask for getting the return-label by letter post.

Why are some articles available immediately and others not ?

There are about 80.000 articles available. Unfortunately not all articles are available in stock. Also not at the manufacturers. Very often we have to check the availability by phone at the manufacturers. We don't get always precise information about the delivery date.

We've claimed an Electronic Data Interchange process from manufacturer to us. But this is unfortunately not possible. If an article is not available short-dated or in opposite to the information by the manufacturer sold out, we'll inform you immediately. In this case we'll refund the contract price.

Prices & Discounts ?

We try hard to offer you best prices. More discount is not possible.

But it is not vital how much discount you'll get, vital is what you pay at the end. Remember that you'll get an extra 3% Bonus for your next purchase additionally.

B-stock

Articles from our category "B-stock" are items that no longer meet our quality standards for various reasons and are therefore no longer available from us as standard goods.

The B-stock products can be returns with slight traces, goods with defective or missing original packaging or goods with small paint defects. However, it may also be products that have already been repaired and so restored to an as-new state. Existing damages and/or defects are explained in the product description.

Of course, the two-year warranty also applies to this articles, except for the described deficiencies.

3D Secure

(also known as verified by VISA and others)
Is a protocol to ensure more security when making online payments by credit card. Depending on the credit card, the protocol has different names: "MasterCard SecureCode", "Verified by Visa" or American Express "Safekey".

How the procedure works
3D-Secure is activated at Modellbahnshop-Lippe. It may therefore happen that you have to register for the first time for the first payment in our online shop for the procedure, since many other shops have not yet activated this process.

Registration is processed through your card issuing bank.
Personal data are requested in this process. Which data are requested depends on the bank. For example, it may be your birthday or a code that the bank has already sent to you.

During the payment process, you will be directed by our payment provider "Braintree" to a page of your credit card provider (card-issuing bank) or the page will display as "iframe", such as an embedded window. There you enter your password or one time code. In order to know if you are communicating with the server of your bank, your personal message will be displayed. Other banks send a new TAN to your cell phone or let the customer confirm the purchase via App.

DPD Predict

On the delivery day you will receive a notification by e-mail or as SMS about the approx. time of delivery. The time window varies between 1 and 6 hours, depending on the country. On request, you can move the delivery. Depending on the country for a maximum of 3 to 5 days.
By activating "Predict" during the ordering process, you agree that we will forward your email address to DPD for this purpose.
DPD will use your e-mail address or mobile number exclusively for the purpose of notification.

Read here the Data Protection Information from DPD.

Phone number Indication

Due to new requirements, we are unfortunately forced to request a telephone number for DPD or UPS deliveries in certain countries. This phone number is printed on the address label and serves the driver to make contact if he does not meet you. So this may helps to speed up delivery in many cases.
The data will be sent to the consignor solely for this purpose.

Net price display

If you get displayed net prices by mistake, it may occur because your browser sends an incorrect language or country code ("en-US").

You can resolve this issue by visiting the following URL:

http://www.modellbahnshop-lippe.com/home/setdefaultprice.asp

This site uses a cookie which overrides the switching of prices.

Entering a VAT ID

As a trader from an EU country other than Germany, you are allowed tpurchase "net" in our store with a valid VAT ID. Please enter your VAT ID on the confirmation page during the order process. It will be checked online immediately. If the VAT ID is correct, the prices will be switched.

Caution
By using your VAT ID, you automatically confirm the correctness of the associated address data as well.
Incorrect entry or improper use of a VAT ID is a criminal offense and can result in back payments and high customs penalties.


Best regards
Your MSL team