For questions concerning the collection, processing or use of your personal data, the disclosure, correction, blocking or erasing of data and the retraction of consent please contact us at:
CASISOFT MindWare GmbH
modellbahnshop-lippe.com
Bad Meinberger Str. 1
32760 Detmold
Germany
You are welcome to visit our site without giving any personal data. We only store access data without any personal details, such as the name of the Internet service provider, the sites from which you visit us or the names of the files accessed. This data is evaluated for the sole purpose of improving our offers and is not personally identifiable. Personal data is only collected if given voluntarily within the scope of your ordering of goods, when you open a customer account or register for our Newsletter. Unless you have given your express consent, we only use the data you have given us for the purpose of fulfilling and processing your order. Unless you have given your express consent for the further use of your data, such data will be blocked for further use once the contract has been completely processed and complete settlement of the purchase price has been made and it will be erased on expiry of the time limits prescribed by fiscal and commercial law. On registration for the Newsletter you give your consent for your name (optional) and email address to be used for our own advertising purposes until such time as you cancel the Newsletter.
Disclosure of personal data, credit assessment
Should it be required for the delivery of the goods, your data will be disclosed to the forwarder commissioned with the delivery. For the purpose of processing payments, we give your payment record to the bank commissioned with the payment. Should it be necessary and in order to protect our legitimate interests in the event that advanced performance is required on our part, we request credit information from the SCHUFA Holding AG (credit investigation agency), Kormoranweg 5, 65201 Wiesbaden. Your legitimate interests will be taken into consideration in accordance with the legal requirements.
This will not be disclosed to third parties.
Use of cookies
In this shop, information pertaining to the content of your shopping cart is stored in cookies that can be called up during future visits. If you register with us or wish to place an order, we require your customer data. The data stored in a cookie saves you the trouble of filling in the forms. The cookies created have a lifetime of six months. Furthermore, you can use your browser program to manage the acceptance of cookies and if necessary to block them.
Data security
Your personal data is transferred via the Internet in coded form using SSL (128 Bit). We use technical and organisational measures to secure our website against loss, destruction, access, modification or disclosure of your data by unauthorised persons. Access to your customer account is only possible after your personal password has been entered. You should treat your access information confidentially and should close the browser window when you have finished communicating with us, especially of you share the computer with others.
Right of access to personal data
In accordance with the Federal Data Protection Act you have a right, that is free of charge, to access your stored data and where applicable the right to the correction, blocking or erasure of this data.
Retraction of consent
Where applicable you have expressly given your consent to the following in the course of placing the order. We would like to point out that you can withdraw your consent at any time with effect for the future.
Opening of a customer account
I consent, on opening a customer account, to basic data (name, address, email, telephone number, and with separate consent my bank details) and usage data (user name, password) being stored in a customer database. This will allow me to log on and place an order using my user name and password without having to enter my data again when purchasing articles in future. I can retract this consent at any time with effect for the future by having my customer account erased by the Support.
Consent to email advertising
All customer data is stored and processed by us in accordance with the Federal Data Protection Act (BDSG) and the Tele Services Data Protection Act (TDDSG).
If you register for the Newsletter, we store your email address for the purpose of advertising and market research until such time as you cancel the Newsletter.
Prices and shipping costs
Prices are quoted inclusive of VAT, there are no shipping costs for delivery within Germany. Shipping costs for delivery to other EU countries are 9,50 Euro, to non EU countries 18,00 Euro. The exact costs appear on both your order in the shopping cart and on the invoice.
The display of products in the online shop is not a legally binding offer, but an invitation to place an order. Unless otherwise indicated, all offers are valid "as long as stock lasts". Errors accepted. By clicking on the button "complete order" in the last step of the ordering procedure you place a binding order for the goods in the shopping cart. The purchase contract is concluded when we accept your order by means of an order confirmation sent by email immediately on receipt of your order.
You have the choice of concluding the purchase contract in either German or English.
Wording of the contract
The wording of the contract is stored. You can view the General Terms and Conditions of the Contract on this page and store them on your computer. The exact order data and the General Terms and Conditions of the Contract are also sent to you by email.
Delivery and delivery times
The regular delivery time for goods that are ready for shipping immediately is approx. 1-3 working days.
The regular delivery time for goods that have to be ordered from the manufacturer is approx. 5-10 working days.
Introductory correction
Consumers are entitled to return goods within a period of two weeks. The Federal Ministry of Justice recommends the sample notice below as advice on the consumer’s right of return, although it has been declared as insufficient by some courts. For this reason we inform you that the deadline period is different from that stated below, it begins at the earliest on the day after the goods and the following notice in text form (e.g. letter, fax, email) have been received.
You can return the goods you have received without giving any reasons by sending them back within two weeks. The deadline period begins at the earliest on receipt of the goods and this notice. Only in the case of goods that cannot be packed for parcel delivery (e.g. bulky goods) can you demand in text form, e.g. by letter, fax or email that the supplier take back the goods. Timely sending of the goods or the written demand is sufficient for observing the deadline period. In all cases returns are made at our cost and risk.
In the event of an effective withdrawal, the goods and services received by both parties must be returned and if applicable any capitalisation (e.g. interest) must be refunded.
Should you not be able to return the received goods and services to us in full or in part or only in an impaired condition, you are obliged, if applicable, to pay us compensation for
the value of the goods and services. (This does not apply for goods, if they are impaired solely as a result of their having been inspected - as might be the case if you had bought
the goods in a shop.). In addition, you may avoid having to compensate the value by not treating the goods as your own property and by refraining from all actions that reduce their value.
You are liable for the costs arising from the return, if the goods you received accord to those ordered and if the price of the returned goods does not exceed 40 euros or, in the case
of goods with a higher price, if at the time of the withdrawal you have still not paid the money consideration or a contractually agreed part payment. Otherwise the return is free
of charge for you. Goods that cannot be packed for shipment will be collected. Your obligations to refund any payments must be fulfilled within 30 days after mailing your withdrawal declaration.
End of the right of withdrawal notice
Warranty
Warranty is subject to the statutory regulations. Please refer to the product documentation for information concerning any possible additional manufacturer warranties. You will find more detailed conditions of warranty in our General Terms and Conditions.
Customer Service
You can reach our Customer Service on any working day between 9:00 a.m. and 5:30 p.m. by phone: +49 (0)5231-9807-123 and by email at kundenservice@mail.modellbahnshop-lippe.com.
Newsletter
Newsletter with the latest offers and innovations and consent to your sending me information by email. You can cancel the Newsletter at any time and free of charge by means of an informal email or by using the link in the Newsletter.
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